Focus On Core Competencies: Management Sales

Focus On Core Competencies: Management Sales James Roumeliotis focus on addressing the "Core Competencies" necessary for effective Sales Management, which deliver extraordinary results Viewpoint by James D. Roumeliotis, WCW Columnist When Faddy Sidaros, a Regional Sales Director for Pitney Bowes, was asked what he considers to be his biggest challenges, his emphatic response was: “Coaching the coach to be on the same wavelength and linking the sales representatives’ personal goals to th...

News/Marketing Special Report: “A Streetcar Named Customer Service”; Redefining Authentic Customer Service

News/Marketing/Branding: James Roumeliotis delineates the finer points on building, refining, and maintaining the "Philos of Customer Service" Viewpoint by James D. Roumeliotis, WCW Columnist Much is touted by companies about "Customer Service", but surprisingly only a few actually deliver on their promises. At the outset, it appears that many lack a vital customer relations policy. Inadequate staff training amongst other factors further aggravates the problem. Picking up the telephone...